PHJOY puts the candy out there, prioritizing your privacy and security so that you get to enjoy the candy safely online in an industry leading protected environment. We put this Privacy Policy in place to set out exactly how we keep your data safe, our encryption protocols and to give you your user rights. We have also built this policy in accordance with international data security standards, and that is why this policy aligns with these standards of transparency and accountability.
Why privacy matters to PHJOY
Today, protecting your personal information is essential in today’s digital world. We know that data privacy is important, and at PHJOY we not only value but uphold such importance, as we rely on you to trust us with your sensitive information. To realize this commitment, we have incorporated our Privacy Policy which establishes data collection and secure handling and use of data.
Data collection and usage
If you want to have the best experience that PHJOY can offer you, then please allow PHJOY to collect certain personal information. Identity verification and account management, customer support and legal compliance are all dependent on this data.
So what kinds of personal information do we get?
When you create an account with PHJOY, we may collect the following information:
| Data Collected | Purpose |
| Name | For identity verification |
| Email address | For basic communication communication and account management |
| Phone number | For security of accounts and customer support. |
| Address | For compliance, identity confirmation |
| Date of birth | To age verify and help in compliance with legal requirements |
By collecting this information we can operate our services smoothly to meet regulatory standards, having secure transactions.
Purpose of data collection
PHJOY uses your personal data responsibly, only for the necessary purposes that enhance your experience, support account functions, and comply with legal requirements:
- Account registration and management: Adding and handling your account easily.
- Transaction security: Providing safe deposits, withdrawals and other financial actions.
- Customer support: Timely assistance when needed is provided.
- Promotional offers: Relevant promotions to help improve your experience (with your consent)
- Legal compliance: You adhere to national and international regulations for secure gaming.
We only need the information that we need to provide a smooth, secure, and enjoyable experience for all our users.
Data protection and security
PHJOY uses the latest in technology and industry standard protocols to safeguard your data. We are committed to our customers data security, and we have employed the newest security methods to protect your data.
Encryption protocols and secure way of transmission.
SSL (Secure Socket Layer) and TLS (Transport Layer Security) protocols are used to protect all personal and financial data that Philippines JOY & our users share with each other. They serve to encrypt sensitive information and unallow any unauthorized access. Our encryption standards are among the highest in the industry:
| Encryption Type | Strength |
| SSL/TLS | 256-bit |
| AES | 256-bit |
| RSA | 2048-bit |
This encryption helps to keep confidential data safe and secure by making them safe during their transmissions.
Network monitoring and secure servers
PHJOY’s data servers are run on state of the art data centers with physical and digital security at high rank. Redundant power systems, 24/7 electronic monitoring and biometric access controls are included as some of these. In addition to that, our network is monitored continuously to detect and take action against any suspicious activity.
Audits on employee access controls
At PHJOY, user data can only be accessed by those with specific roles who are authorized for doing so. Access to products and information is role based (people only see and work with data necessary for their jobs). They are further enforcing this via regular audits and security training, and hence our dedication for data protection.
Too few limited data sharing, and third party involvement.
PHJOY values your privacy and only shares personal information in some, tightly defined situations. We do disclose information when required by law or needed to provide our service, including information that’s part of a payment.
Conditions for data sharing
PHJOY may share your personal information in the following scenarios:
- Legal compliance: such as when a law requires it, for example, when a court orders us or a government entity
- Protection of rights: To protect the rights, safety of PHJOY, its users or public
- Fraud prevention: To find, prevent or make addresses for fraud or security breaches.
- Third-party service providers: For transaction processing, or customer support services.
- third-party service providers
PHJOY works with carefully selected third party providers such as payment processors and customer support service to provide you with a smooth and secure experience. These providers are only able to access the least amount of information and must meet PHJOY’s high data protection and confidentiality standards.
Legal requests and requests to government authorities
PHJOY will work with government authority when legally obligated, offering only the minimum amount of information necessary. We would allow such disclosures if we are allowed and inform our users about such disclosures so that we’re able to remain transparent.
Data retention and deletion
PHJOY will keep personal data only for as long as necessary for the purposes of this Privacy Policy. We allow the retention period, and once it has past we securely delete or anonymise the data.
Data retention periods
We retain user data for the time that your account is in an active status for the duration of time required by law or regulatory standards. Data retention is observed by that which only retains data for legitimate business or regulatory purposes.
Requesting data deletion
At any time, the corresponding users have a right to demand the deletion of his/her personal data. To delete, simply send us your request via our customer support team and it will process it for you. Unless we are required by law or regulation to do so, we will inform you when we will no longer be retaining certain data.
The players’s privacy choices and rights
We at PHJOY feel that users should be given control over their personal information. Your ability to control your data is covered in our Privacy Policy.
Your personal information access
If you would like to see your personal information, you can make a request to our customer support team. To maintain transparency, we’ll give you a copy of your data.
Requests for Correction and deletion personal information
In case of any kind of personal information to be updated or corrected, don’t hesitate to reach out to us. So if you want to delete your data, we will delete your data as soon as possible, but we will only delete if it is not required to keep the raw data for a certain time due to regulatory reasons.
When I choose (or opt out) of marketing communications.
PHJOY value these preferences and that is why we respect your preferences concerning promotional communications. We and our third party service providers may also use web beacons, cookies, and other technologies to deliver or communicate with cookies, analytics, and other files to your device and to dynamically personalize our web pages, ads, and communications and measure the effectiveness and impact of services, ads, and communications delivered through our Sites or related participating services.
Global data privacy standards compliance
PHJOY follows global compliant regulations for data privacy, General Data Protection Regulation (GDPR) and Payment Card Industry Data Security Standard (PCI DSS). This is a commitment to these standards — protecting user data and modernizing our data policies as the industry evolves.
GDPR and PCI DSS compliance
PHJOY follows GDPR and PCI DSS guidelines, all data is secured with strict encryption, data handling and privacy. Our policies are updated time and again to stay in line with regulatory changes and industry standards.
Legal authorities cooperation
On the one hand, PHJOY responds to legal obligations, while, on the other hand, we are always aware of what we disclose and try to describe what information we call on as close as possible while at the same time respecting users’ privacy.
Data handling in a mode of transparency and accountability
As a service of public interest, PHJOY takes these things seriously and is vested in providing transparency around how we handle data at all stages.
Documenting data disclosures
PHJOY keeps a detailed record of every time data is disclosed, including a description of the reasons an item of data was revealed and the data provided. This is so that we are accountable for all activity in terms of dealing with data.
Our privacy policy with updates regularly
Our Privacy Policy is certain to be reviewed and updated every now and then with the new legal standards and industry practices. It communicates some very significant updates to users in order to keep you updated about the changes in data handling.
Conclusion
PHJOY respects your privacy and provides detailed information in the Privacy Policy about our commitment to the dealing and privacy of user data, confidentiality, and comply with the global privacy standard. Our users have a trusted gaming environment through secure encryption and transparent practices, and controlled access. If you have any questions or concerns about PHJOY Privacy Policy, please feel free to email us.
